Privacy

Privacy Notice

Last updated: 4 May 2026

This notice covers data collected by michaelle.com.au, hauscyan.com, automationintelligence.com.au, and milegroup.com.au — all operated by Michael Le, Sydney, Australia.

We follow the Australian Privacy Act 1988 and the 13 Australian Privacy Principles. We treat the data you share with us as something we are trusted to look after, not something to monetise.

What we collect

• Chat conversations with Cyan, our AI assistant. We log the messages you send, Cyan's replies, and the timestamp.
• Lead details you provide — name, email, the context of your enquiry — if you ask Cyan to capture a lead, book a call, or message Michael directly. You don't have to provide these to use the chat.
• Standard web analytics — page views, browser and device type, approximate country (from IP), and aggregate engagement events such as which links you clicked. We use this to understand how the sites are used. We do not link analytics data to identifying information you share via Cyan.

Using the sites without giving us personal information

You can browse any of the four sites and chat with Cyan without giving us your name, email, or any other identifying detail. If you'd like to chat anonymously, simply don't provide personal details when Cyan asks. Cyan will still answer questions; it just won't be able to follow up with you afterward.

How we use what we collect

• To answer your questions and route enquiries. Cyan reads your message, may use tools on your behalf (book a call, capture a lead, message Michael) when you ask, and replies.
• To improve the service. We review conversations to refine Cyan's responses. Where reviews include personally identifying information, we treat it confidentially and only people who need to see it do.
• To follow up. If you provide an email and ask to be contacted, we use it for that purpose only. We don't add you to lists you didn't sign up for.

We do not use your data to train external AI models, and we do not sell your data to anyone for any purpose.

Who processes the data

Your messages and lead details pass through third-party infrastructure that we use to run Cyan, host the sites, send emails, manage subscriptions, route automation, and book calls.

Some of these providers are located outside Australia (primarily in the United States). When your data is processed by an overseas provider, that provider operates under its own privacy policy and the data protection laws that apply to it. We choose providers that we consider reputable and that publish their own privacy commitments.

We do not sell your data. We do not share it with parties outside the infrastructure required to deliver the service.

If you would like the specific list of third-party providers we use (including their general locations), email hello@michaelle.com.au with the subject line "Sub-processor list" and we'll send it.

How we keep it safe

We use reasonable technical and operational measures to protect your data, including secure transport (HTTPS), access controls on internal records, and limiting who can view conversation transcripts. No system is perfectly secure; if a breach affecting your information ever occurred, we would notify you in line with the Notifiable Data Breaches scheme under the Australian Privacy Act.

Storage and retention

• Conversation transcripts are retained for a limited period — typically up to 90 days — and then archived or deleted. You can ask us to delete yours sooner.
• Lead details (name, email, enquiry context) are retained in our internal records and email services until you ask us to delete them or until they are no longer needed for the purpose you provided them.

Your rights

• Access. You can request a copy of any personal information we hold about you.
• Correction. You can ask us to correct anything inaccurate.
• Deletion. You can ask us to delete your data. We action this within 30 days unless we have a legal reason to retain (we don't expect to).
• Withdraw consent. You can opt out of any marketing email with one click in the footer of any email we send.
• Complain. If you are unhappy with how we have handled your data, you can raise it with us first by email. If you remain unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, email hello@michaelle.com.au with the subject line "Privacy request" and we'll handle it.

Cookies and similar storage

• Standard web analytics sets cookies in your browser to measure page views and aggregate engagement. You can opt out by adjusting your browser settings or using browser privacy tools.
• Cyan chat stores a session identifier in your browser to maintain conversation context (so Cyan remembers what you've been discussing during your visit). It expires after a short period of inactivity.
• We do not use third-party advertising cookies, retargeting pixels, or social-media tracking pixels on these sites.

Children

These sites are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, email hello@michaelle.com.au and we will delete it.

Updates to this notice

We update this notice when our practices change. The "Last updated" date at the top reflects the most recent change.